Legal

Refund Policy

Clear, fair, and written in plain language. The exact refund you're entitled to depends on what you bought and when you ask.

Effective: REPLACE_ME_EFFECTIVE_DATE

1. In summary.

If something isn't right, talk to me. We'd rather sort it out than have you stuck with something that doesn't fit. The tables below show what you're entitled to as a baseline; we may go further than the policy in genuine cases.

The fastest way to start a refund conversation is WhatsApp at +60 16-209 9390 or email [email protected].

2. Consultations.

Standalone consultations (paid, one-off sessions with Dr. Nan Jun):

Time before sessionRefundNotes
More than 24 hours Full refund You may also reschedule once at no charge.
Less than 24 hours 50% refund Or a one-time reschedule within 14 days.
No-show / after session No refund The clinical time was reserved for you.

3. Programmes.

Multi-week programmes (e.g., The Metabolic Reset, Beyond the Diagnosis nutrition pathway):

StageRefundNotes
Before Day 0 (programme start) Full refund minus RM 200 Covers onboarding, intake review, and admin time already incurred.
Day 0 – Day 7 70% refund Materials and first-week clinical contact already delivered.
Day 7 – Day 14 40% refund Mid-programme; significant content and clinical time delivered.
After Day 14 No refund The bulk of the work has been delivered.

4. Mentoring.

Practice by Choice mentoring engagements:

StageRefundNotes
Before kickoff call Full refund minus RM 200 Covers onboarding and admin already done.
First 7 days after kickoff 70% refund First module and one mentoring session delivered.
7 – 30 days after kickoff 40% refund Multiple modules and sessions delivered.
After 30 days No refund Engagement is well underway.

5. Digital products.

Once a digital product (guide, recording, template) has been delivered or downloaded, refunds are not available, since the product cannot be "returned". If you believe the product was materially mis-described, contact us within 7 days of purchase and we'll review the case in good faith.

6. If we cancel.

If we cancel a session, programme, or engagement for reasons on our side (illness, personal emergencies, technical failure that cannot be remediated), you'll receive a full refund of the unused portion or, at your choice, a credit against another engagement.

7. How refunds are processed.

  • Refunds are issued to the original payment method where possible.
  • Card refunds typically take 7–14 business days to appear, depending on your bank.
  • Bank transfer refunds typically take 1–5 business days.
  • Any third-party fees (payment gateway, card processing) charged to us are non-refundable and may be deducted from the refund amount where applicable.

8. How to request.

Send a refund request to [email protected] or via WhatsApp at +60 16-209 9390, including:

  • Your full name and the email address used at purchase.
  • What you bought (programme / consultation / digital product).
  • The date of purchase.
  • A short reason — helpful, but not mandatory.

We acknowledge refund requests within 2 business days and aim to resolve them within 7 business days.